Booking Appointments & Procedures …
Emergencies will always be seen as soon as possible. Please, endeavour to ring ahead if you intend coming in with an emergency. This allows us to be prepared, thus saving valuable time and increasing efficiency.
We strive to provide excellent customer service, so we are happy to fit in with our client’s schedules whenever we can. If you are working or in another situation where your pet is unable to be with you for a time, you are welcome to drop your pet off and pick up later (at no charge).
Appointments and procedures are recommended to be booked in ahead of time by phone (07 5441 2355), fax (07 5441 7587), email or direct contact. We also have an online booking system, which can be seen at the home page on this website – simply click the ‘online booking’ button and follow the prompts. You can also book appointments through our Facebook page by clicking the ‘Book now’ button and following the prompts.
The surgery is open from 7.00am until 6.00pm weekdays, and from 7.30am to 12 noon Saturdays. Surgery is performed every weekday, and only emergency surgery on Saturdays when needed. Consultations can be booked at any time during open hours. We are flexible and clients are welcome to discuss their needs with our vets in order to get the desired service for your pets.
Admission for surgery and grooming is usually between 7.30am and 9.00am weekdays.
If you wish to see a particular veterinarian, please let the receptionist know so that they can organise a suitably mutual time for an appointment for you and your pet with that vet.
You are welcome to contact the veterinarians personally at any time. If they are busy at the time of the call, leave your name and contact number and they will return your call later when free. Alternatively, you can contact us by email using the email link at the top-right of this page.